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Use your 12 recovery words to choose a new PIN:

1. On the lock screen, tap Use recovery words.
2. Type, paste or open your 12 words, then tap Continue.
3. Choose a new 6-digit PIN.

This works on the same iPhone, even offline. If the vault isn’t found on the iPhone, the words can look for it in your backup.

Without your 12 words, there is no way to reset a PIN. Nobody can do it, not even us: VaultAll has no reset, because a reset would be a back door into your vault.

After 5 wrong PINs, the lock screen makes you wait before the next try (30 seconds at first, then longer).

If you can still open the vault with your PIN, make new words now:

1. Open the vault, then go to Settings > PIN & Recovery > Create New Recovery Words.
2. Enter your PIN, then write down the new words and tap I’ve Saved Them.
3. Make sure backup is on. The new words take over after the next backup finishes. Until then, Settings shows “New recovery words not backed up yet”.

If you have lost both your PIN and your words, the vault cannot be recovered. We are sorry, and we know how hard this is. We cannot recover a vault, by design: we never have a copy of your words, your keys or your files, so there is nothing we could use to get them back.

Your PIN only opens the vault on this iPhone. It cannot restore a backup. So if you lose your words and then lose, replace or reset your iPhone, or delete the app, the backup cannot be opened.

Before you wipe or give away your old iPhone: in each vault, check Settings > Backup shows a recent backup, and make sure you have that vault’s 12 words.

On the new iPhone:

1. Install VaultAll and open it.
2. Tap I already have a vault, then Restore from Backup.
3. Under Where is your backup?, choose iCloud, Google Drive, Dropbox or OneDrive, and sign in if asked.
4. Type that vault’s 12 words.
5. Choose a PIN for this iPhone.

Each vault has its own 12 words, so repeat this for each vault. A new vault can only be restored once its first backup has finished.

If you exported a vault file instead, choose Import Vault File in step 2, then type that vault’s 12 words.

• Backup is on by default, and goes to your own iCloud. It starts as soon as you first open a new vault.
• Each vault can use a different service: in that vault, go to Settings > Backup > Destination and choose iCloud, Google Drive, Dropbox or OneDrive. Moving a backup copies it, checks it, and only then switches.
• Everything is encrypted on your iPhone before it is uploaded. Only that vault’s 12 words can open the backup. Your PIN can’t, and nobody at Apple, Google, Dropbox, Microsoft or VaultAll can read it.
• Settings > Backup shows when the vault was last backed up, and has Back Up Now. If something is wrong (for example, your storage is full), the vault’s home screen shows a warning.
• Until a new vault’s first backup finishes, the Backup screen says “Not backed up yet”, and its 12 words can’t restore it from the backup yet.

Subscriptions are handled by Apple. You can manage or cancel yours in any of these places:

• In VaultAll: Settings > Vault Pro > Manage Subscription.
• On your iPhone: Settings, tap your name, then Subscriptions.
• On Apple’s website: Manage your subscriptions (see Apple’s guide, Cancel a subscription from Apple).

If Pro ends, nothing already in your vault is locked away. The free plan’s limits only stop you adding more.

Bought Pro before, or on another iPhone? Tap Restore Purchases in Settings > Vault Pro.

Apple handles all payments for VaultAll, so refunds are requested from Apple, not from us. Go to reportaproblem.apple.com, sign in with your Apple Account and choose the purchase. Apple’s guide explains the steps: Request a refund for apps or content you’ve bought from Apple.

This happens only if Erase After 10 Wrong Attempts was turned on in Settings > Security. It is off by default. When it is on, the 10th wrong PIN in a row erases every vault on this iPhone, not just one.

The app then says: “Every vault on this iPhone was erased after 10 wrong attempts. Your backups are still there: restore each vault with its 12 words.”

To get each vault back, tap I already have a vault, then Restore from Backup, and follow the steps in restoring on a new iPhone.

The erase only touches this iPhone, not your backups. But anything added after a vault’s last backup, and any vault that was never backed up, can’t be brought back. We can’t undo an erase.